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We will do our best to ship product within 1 business day of when the order is placed and we generally ship the same day. We do not guarantee a particular shipment date unless prior arrangements are made.
We ship our merchandise directly from the manufacturer or distributor in most cases. Because of this, it is impossible to keep accurate inventory on each item. If there is an out of stock situation, we will notify the customer as soon as we are aware of it. We will then ship the product as soon as possible or offer to any other reasonable option that the customer desires.
Return Policy
We strive for 100% customer satisfaction and understand returns may sometimes be necessary. In order to return merchandise, you must first obtain a return authorization number. Please send an email to Returns@AncoAuto.com stating the reason for the return. Returned merchandise must be in original packaging and in new condition (exactly how it arrived). The shipping fee is not refundable. We reserve the right to charge a restocking fee. This fee will cover the cost of retesting the merchandise (if necessary) and any transaction fees associated with the purchase. We will do our best to minimize the charges on returned merchandise. We will make changes to this policy as needed for extenuating circumstances or problems that are our fault.
Privacy Policy
Anco Auto Specialties is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, Anco Auto Specialties has adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:
1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.
2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.
5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.
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